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guest mistakenly leaves low scores on review

our latest guest booked our property at the last minute due to a cancellation during our busiest week of the year (carnival in cadiz) prices during this week are typically 3 - 4 times the norm. however we had our normal rate for this room as we just wanted to fill the room. We are also located in the middle of the old town and have a fabulously equipped modern kitchen which the guess used extensively even though they stayed one night! They left us some very low scores for Location 5 value for money 5 facilities 5 . We were astounded so we contacted them for an explanation. They admitted they had made a mistake. they thought we were a hotel, they didnt know it was carnival and they didnt realise the bathroom and kitchen were shared (they had not read the description) They have since apologised and left a second anonymous review with all 10s. however their incorrect review is still can we get it removed? 

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BrookAve 2 years ago


Please use the top 3 topics under Trending to add to the ongoing feed back, thanks

Ilkay Akgun 2 years ago

BArry sorry i dont understand your post?

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M Adamopoulou 2 years ago

Hi! Ilkay,

Barry means that in the Partner Community under the Trending posts  there are 3 posts you should look at having to do with reviews.

Hope you find them.

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Community Admin 2 years ago

Dear Ilkay Akgun!  Thanks for posting in the Community!


It is not possible for guests to leave  two reviews for one reservations. So the anonymous review you received is probably from some other guest. 


The guest can delete the review right in their account. If they would like to change the review, they will need to contact our Customer Support team and we will resend them the review invitation.


Best regards!