1

a guest request

Customer made a last minute booking and then last minute wanted to cancel, would you be able to cancel it from your side.

11
BrookAve

 

REMINDER : You cannot post Action Requests here .... NEVER!

 

Order of preference To Cancel Methods:

  1. Direct Guest back to their account on booking.com to cancel it their.
  2. Same place they can use Contact CS t o do same.
  3. You initiate it but must wait for guest to confirm - reservation details page - Request Cancel - option2.
  4. You phone BdC Partner Support

 

 


 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox