Use our data-driven guide to capture late-season demand.

t
1
Tan

Guest Review

Hi there

My guest gave perfect 10 in all areas however the total score shown only 8. what could be the reason for that?

Thanks

Ellis


Profile picture for user jamesbonello.gmail.com j
7
jaybeegee 2 years ago

Just saw in another post and there seems to be a "bug" in the system as the review ratings have been re-thought causing havoc!

You got 8 but the post I saw got a 2!!!

I am sure it will be resolved soon.

 

Profile picture for user bookings.isleofwightvacations.com i
7
Isle of Wight … 2 years ago

Looks like the new reviews scoring system .... long discussions about it elsewhere in the Partner Community .... under the old system, they would score each element and this would then be used to calculate the final property score .... but now, they can score each element whatever they want, and then give a separate property score out of 10 that has nothing to do with the different elements ..... and sounds like that's exactly what they've done .....

t
1
Tan 2 years ago

hi Isle I am bit worry with this new scoring system. I hope it can be revert before anything else bad to my listing :-(

Profile picture for user knock.knock.theblast.club j
4
Jennifer and A… 2 years ago

Sorry to hear Ellis.

 

Another example of the insane New review system. It's not your fault and the only thing you can do is speak up likr all others. Find the conversation in the Trending tab or through these links:

 

https://partner.booking.com/en-gb/community/booking-advice-and-updates/did-you-know-we%E2%80%99re-changing-way-guest-reviews-work?page=3

 

https://partner.booking.com/en-gb/community/booking-advice-and-updates/hosts-against-new-review-system

 

You'll find other insane examples like this one: Our "2,0" review. We won't tolerate this much longer.

Remember to vote and add your comment. Thank you

t
1
Tan 2 years ago

Thanks Jennifer, I m following your link and vote for all of us. I hope BDC can hear us loud and clear.

Profile picture for user jamesbonello.gmail.com j
7
jaybeegee 2 years ago

Following thread!

 

@Booking admin - help!

Profile picture for user knock.knock.theblast.club j
4
Jennifer and A… 2 years ago

Thank you all. Please remember the place to vote is essentially at the very first post vote here as well

And of course on any message from partners that also request to fix it. Thank you.