Guest review score rating

My name is Chirag Patel, I am the Guest Service Manager at MK Hotels Mesa in Mesa, AZ.  We received a 3.0 score from a guest review that posted the following rating scores. 


Staff - 10

Facilities - 10

Cleanliness - 5

Location - 10

Comfort - 10

Value for money - 7.5

Bed rating - 10


I would like to know how is it possible that we received an overall 3.0 score when none of our scores were below a 5.0??



Hi Chriag,


This is common issue, as guest can give an independent overall score with the touch of a slider.




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