Guest Review that is unfair
Had a genius member book in for 3 nights , on arrival they said they had a problem for payment as they were waiting on a cheque to clear, said that's not really how this works, ended up taking part payment (as nothing was better than nothing ) & being told cheque would clear next day , which is wasn't , told cheque would clear Monday , on good faith we let them keep staying & they gave us their drivers licence until payment was made. I rang booking dot.com to tell them of problem & balance had not been paid, they said they would phone guest & get back to me , after two more days I rang guest & they came & paid balance & collected licence. Also this guest did not follow rule of NO Smoking.
No guest has given us a scathing re-view saying we were rude & they felt watched all the time, no mention of money problem & smoking , can we get this re view removed?
Thanks for help