I have a question, I just took a property ( the previous owner decided to close the property) and the property was performing very well and a lots of quests reviews with fantastic comments.
Booking cancelled all the guest reviews and the score from the extranet and now my visibility went down dramatically.
I called booking and the told me that this is a normal routine when a new owners takes over.
Could you please give me some news about this point? Is this a really routine? does Booking has the right to do this?
Any comments are very much appreciated