Guest ruins room
After departure of guest we discovered that the guest ruined a room. (We are located in the Netherlands) Matrass full of urine, everything covered with piss, poep, blood stains. I want the contact details of guest from booking because I have to go to the police in order to start a civil procedure to get money from this guest. Booking is charging for us so we do not have credit card details. booking refuses to give any information because of privacy reasons and so protecting a criminal! should I sue booking now?
who has the same experience?
how can I force booking to give details so I can sue the guest or did somebody sue booking?