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Guest ruins room

After departure of guest we discovered that the guest ruined a room. (We are located in the Netherlands) Matrass full of urine, everything covered with piss, poep, blood stains.  I want the contact details of guest from booking because I have to go to the police in order to start a civil procedure to get money from this guest.   Booking is charging for us so we do not have credit card details.  booking refuses to give any information because of privacy reasons and so protecting a criminal! should I sue  booking now?

who has the same experience?

how can I force booking to give details so I can sue the guest or did somebody sue booking? 



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BrookAve 1 year ago


use the report guest feature on the details page


Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox