We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

guest threatening

my guest threaten and curse me for collecting deposit after they check in. is there anything i can do? thank you

3 Replies
54 Views

10
BrookAve

Depends on why they felt the need

 

Was the deposit listed on the booking?

How high is it compared to the booking cost as a %?

 

Is the cost unreasonable?

 

If all is reasonable then just wait for checkout day and return it

+1
8 months ago
1
Ng Chee Weng

Sorry I miss out something. They threaten to leave a bad review as well because I collect the deposit right after they check in and they feel this is not humanity and say I am uncivilised 

8 months ago
10
BrookAve

Let them you can then simply  reply to it and tell the truth. 

 

Also answer the questions above

 

Provide link to your property too.

 

 

In my opinion, deposits should not be taken at this critical time.

 

So yes I agree with them.

+1
8 months ago