guest threatening

my guest threaten and curse me for collecting deposit after they check in. is there anything i can do? thank you


Depends on why they felt the need


Was the deposit listed on the booking?

How high is it compared to the booking cost as a %?


Is the cost unreasonable?


If all is reasonable then just wait for checkout day and return it

Ng Chee Weng

Sorry I miss out something. They threaten to leave a bad review as well because I collect the deposit right after they check in and they feel this is not humanity and say I am uncivilised 


Let them you can then simply  reply to it and tell the truth. 


Also answer the questions above


Provide link to your property too.



In my opinion, deposits should not be taken at this critical time.


So yes I agree with them.