Guest wants to cancel 1 night in peak period
I have a dilemma whereby my guest has booked 6 nights in Peak period (over New Year) but now wants to cancel their last night (and have it refunded) due to a Wedding invite. I tried to help by asking the next guests staying after them if they would like to book that night, but unfortunately the offer was declined. Although I know I'm in the right as there is no cancellation on those nights, and I won't get a 1 night booking to make up the money I will lose if I refund it, but I'm worried they will leave a bad review if I don't cancel and refund. What shall I do?