Guests cut their stay short
In Nov 2019 a couple booked a room for 2 weeks in Feb 2020. They paid a 50% deposit.
Today they say they want to move on and not stay the second week.
Our cancellation policy states full price to pay if cancelled within 30 days of arrival.
Question : how can the second week be cancelled in booking.com as we do not want to pay commission on the second week