We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Guests cut their stay short

In Nov 2019 a couple booked a room for 2 weeks in Feb 2020. They paid a 50% deposit.

Today they say they want to move on and not stay the second week.

Our cancellation policy states full price to pay if cancelled within 30 days of arrival.

Question : how can the second week be cancelled in booking.com as we do not want to pay commission on the second week

2 Replies
120 Views

10
M Adamopoulou

Hi!

I think its best you contact directly booking.com and ask them to support you.

Best of luck

+1
9 months ago
7
Isle of Wight …

You should always take payment in full when the guest books, just like on AirBnB, TripAdvisor, HomeAway etc. That way, you won't put yourself at risk of having empty rooms and no income and also paying commissions ....

+1
9 months ago