Guests insights - how you can benefit from it
I would like to share with you an article about the Guest Insights tool. Designed to provide partners with a higher level of knowledge in advance of a guest’s check-in, the recently launched Guest Insights tool is set to change the way we support the delivery of great guest experiences.
So how can you benefit from it? Well, first of all knowledge is power. The more you know about your guests, the better service you can provide them with, and the better feedback or score you can receive and thus achieve a better rating for your property. Sometimes it is all about the impression you make.
Teodora Colic, Senior Product Manager at Booking.com explains how you can do it, giving an example about allergies:
“Because a lack of awareness on these can have serious consequences. Having advance knowledge of these needs removes pressure on the partner and allows them to prepare in advance. No more scrambling to replace groceries to avoid certain ingredients or change pillows in the guest’s room at the last minute”.
You can find the whole interview here: https://partner.booking.com/en-gb/blog/how-bookingcom-developed-guest-insights
What type of Guest Insights could be helpful for you? Tell us in the comments.