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guest's upgrade
Hi team,
if a guest checking-in at a hotel wants to be upgraded; what happens with the lower room he never stayed in, listing-wise? Does it show online as bookable? Is the new room automatically blocked off?
We do not want a double booking :)
Thanks.
thats an internal decision for you.
no and no to the next questions, thats not a magic update thing, literally.
You need to manage it manually.
If needed, Simply report to BdC Partner Support , see below 3 methods.
Message or Call BdC PartnerSupport ***
*** public main lines via Where you can reach us