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1
Irene Kastner
great guest experiences

guest's upgrade

Hi team,

if a guest checking-in at a hotel wants to be upgraded; what happens with the lower room he never stayed in, listing-wise? Does it show online as bookable? Is the new room automatically blocked off?

We do not want a double booking :)

 

Thanks.

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11
BrookAve 1 year ago

 

thats an internal decision for you.

no and no to the next questions, thats not a magic update thing, literally.

 

You need to manage it manually.

 

 

Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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