1 Delyth Jenkins Gwelfro i can't access my account. 10 BrookAve Hi Delyth Jenkins That is a very ambiguous statement. Can you define the scope i.e. more details like on device type and to what, pulse app or extranet? Note if you logged on to this partner community fine to post this then it is the same inf oto use to logon to both Extranet and the pulse smart phone app . See below for Support Team contact info. Kind Regards Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out . How To Guide : https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad… How To Contact Booking.com: If urgent, call the dedicated phone number* found in your extranet ‘Inbox’ tab. Under Booking.com Messages, Click on Contact us to reveal the phone number. For more general info you can contact one of our main lines for help. Got a specific financial question? Call the dedicated phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only. 10 M Adamopoulou Hi! Delyth and welcome to the Partner community. Maybe this link will help you find what you are asking for.... https://partner.booking.com/en-gb/help/first-steps/logging-your-booking… Take care.