help

Hi, I am Oscar from Aruba, I have started to receive reservations with booking and I thought it was very good but so far of the 5 reservations no one has submitted, I think they use the page to make a false reservation to be able to enter the island of Aruba without problem , that has happened to me with reservations from South America, what happens I am a superhost for a year on airbnb and I have never had any cancellation all perfect, but what is happening that when the calendars are synchronized I stop receiving real airbnb customers , I hope some message or I do not know if to cancel the departments that I have in booking, I hope your help thank

BrookAve

Hi Oscar,

Please reach out to BDC support via phone.

You will find your local contact us options via:

Go to your BDC portal dashboard, click Inbox, then Booking.com messaging.
On right pane, click Contact Us to expand it down to reveal the phone number and email option.
Ring the phone number, and wait to speak to an advisor, yes you likely will need to queue for a significant amount of time. But do not hang up until you get to someone.