1 MBM de Jong Help I want to cancel the reservation on 30 december. In was not ready yet. 9 Sharonpowney Message the guest and explain. Then Extranet Reservations Reservations Details Page Right Pane, Request To Cancel Choose option 2, submit Wait for guest to receive email with action to confirm If you don't want bookings then change dates to Closed. Use Rates, Calendar, Bulk update.