We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

help

Hello dear partners, it is Luxury House Hotel. We have some problems that we can not handle till now.

First, please help us to change our hotel location! the current location is ( ***, *** ) in the site it has been put wrong on the map. it shows the wrong location.the right one is ***, ***

Secondly, please delete the indicate of the free transfer from the main page of the site.

1 Replies
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BrookAve

Hi Nuriddin Nizomov

 

Welcome to partner fourm (not support team). Partners assisting other partners... or trying to.

Bear this in mind when you share info and try be detail orientated.

 

1. Change GPS Location - Simply use https://maps.google.com to locate correct GPC co-ordinates. Copy the location URL and send it to BdC support team.

https://www.google.com/maps/place/39%C2%B039'39.2%22N+66%C2%B057'07.7%2…

 


2. Property Amenties

Check under your property menu for such services and tweak as needed.

 

Failing that reach out to BdC support team by phone.

 

See contact info below

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

10 months ago