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1
Alice Shan
#NewPartner
#Tips

Help! Guest booked for next year

Hi, I am wondering if anyone could help me here.

One guest has booked my room for May next year, i.e. 2022, but I am not sure if the room will be available. (It's booked before I learned to make next year unavailable - I find the user interface quite unfriendly). I am guessing he made a mistake when making the booking. Anyway, I've been trying to contact the guest to confirm the reservation dates but no response at all after a week and two messages.

Can I cancel the reservation??? Any suggestions? Thank you very much!

11
BrookAve

 

 

Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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