Help! Guest booked for next year
Hi, I am wondering if anyone could help me here.
One guest has booked my room for May next year, i.e. 2022, but I am not sure if the room will be available. (It's booked before I learned to make next year unavailable - I find the user interface quite unfriendly). I am guessing he made a mistake when making the booking. Anyway, I've been trying to contact the guest to confirm the reservation dates but no response at all after a week and two messages.
Can I cancel the reservation??? Any suggestions? Thank you very much!