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Help needed

Hello, I'm not new on Booking.com but I have screwed up my page. According to last year's experience, I wanted to facilitate bookings and give different prices to the rooms according to the room locations, space, and type. My Superior Family Room now disappeared (though yesterday it was there) and can't get it back into the list. Second problem: last year I had two types of rooms and I served breakfast for standard rooms, whereas the family type of rooms have a kitchen inside and guests cooked themselves (meals were not included). How can I offer breakfast to specific rooms and not to all? Your help would be highly appreciated. Respectfully, Tamar

3 Replies
14 Views

10
BrookAve

 

Hi Tamar,

 

If I understand right, I would create Text on photos to explain the offering , and also edit the Fine Print section to describe it too.

Creating or duplicating a room photo and then putting text on it is a handy way of getting a guest to realise an offering should them choose to skim read.

 

They will look at photos first over a page of text.

 

You can edit and submit amendments to fine Print via Property menu > View Descriptions.

 

For the room details page glitch, please contact Support Team, see info below.

 

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

6 months ago
2
Magradzetamar74

Hi Barry, Thank you for your response, but I must have explained the situation not very clear. 1. I have one type of room disappeared from my offer list; 2. I can't differentiate rooms with breakfast and with no meals; 3. A new problem has occurred: can't find where are the occupancy pricing (and I have done it a thousand times in the past) Thanks for your time  

6 months ago
10
BrookAve

Hi 

 

1&2

I was proposing a workaround , by using the Fine Print area and images with text to convey quickly to guests who will look at the photo section quicker than read the entire page of text.

 

I saw a  glitch previously where options in room details for managing rooms , + had disappeared but then returned .

 

I had spoken to support and they could do it for me.

Considering such a glitch of room disappearing that something you definitely need to report  by phone so that they can confirm they cannot see it too.

 

You wont be able to differentiate with current setup from what I can see.


3. Occupancy based rates

Have not used it myself but maybe this can help.

 

https://partner.booking.com/en-gb/help/rates-availability/how-can-i-set…

 

 

 

 

 

6 months ago