When you get an early booking, lets say 3, 6 or 9 months, do you still contact your upcoming guest right away or do you wait until closer to check-in?

Allan Withers


Do it as soon as you can, I found most bookers like to know that their booking is in place and that you have confirmed. This will cut cancellations down and No Shows.

Isle of Wight …

We have an automatic (template) message to thank people for booking - it is sent immediately when they have booked. The message tells them that a few days before their arrival, we will send directions and check-in information. This works perfectly on all systems, except for some reason with Booking.com, guests don't check their inbox after booking ......