We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



How to access welcome messages for guests who have booked

return a message from bookings

1 Replies



Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Hi Lynn


It sounds like you are reffering to where are the message templates.


Extranet > Property Menu > Messaging Preferences




  1. Now click Message Templates to see all of them, or  
  2. Automatic replies to see  Action Type mapped to which template, this is where you can change settings of which Event Type triggers which Template.  
  3. Template Scheduler
    1. This is the trigger setup.
    2. You would set - Whenguest makes Booking, choose template , language.


For New bookings its no.1 to find the actual template.



Note you can create and store many templates under various categories, and use them later in messages such as :


A response to a covid19 related cancelation;

A partial refund response

A full refund response.








Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

9 days ago