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How to cancel Genius Programme

Hi there. Can anyone give me advice on how to cancel my Genius Programme partnership?


11
BrookAve

Hi 

You can easily opt out, under Opportunity menu

 

Kind regards 

11
BrookAve

Really? a downvote for telling you where to look .

 

It is literally under the opportunity menu, and literally called Genius..

 

Are you saying it does not exist on your menu?

 

genius

 

 

1
Purple Haze Ec…

Hi Barry. Can you kindly tell me exactly how? I'm not finding anywhere to opt out under the oportunity menu.

 

Thank you

1
Purple Haze Ec…

I am sorry, but I am not finding easy at all. There is no option to cancel anywhere on the extranet. If you would be so kind as to explain this easy process step by step, I would appreciate it.

10
M Adamopoulou

Dear Partner,

In your Extranet go to Opportunities tab, click on Genius Partner Programme...there you will find the Suspend Genius Account click on it and it will guide you.

Hope this helps....

B.
Community Admin

Dear Purple Haze Eco Lodge, If you don't see any available option to leave Genius Program (You should see it under Opportunity > Genius Partner Program > Pick your rooms > Quit Genius program ), you will need to send a request to our Customer Support as you don't have the chance to remove it. Just bare in mind that if you quit it, it will be off for 6 months. Have a good day!

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Purple Haze Ec…

Thank you Community Admin. As you can see from my post above, those options are simply not available to me. I ended up sending a request to customer support to ask to be removed from the programme. I will see how it goes. 

11
BrookAve

 

they moved it under the Opportunities menu, g oto it and then select :

Quit Genius Program

 

or if you have two or more Room Types, kee pone on Genius and opt out on the others.

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mark.hunter.ou…

I don't have this option, i know you can pause for a month but i want to cancel altogether & they're not making it easy!