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How to cancel a reservation
HI, I need to cancel a reservation because I have another one , how I can Do it??
You can't cancel a reservation. You need to contact the customer and get them to do it. I always look at alternative accommodations that are available so that you can suggest it to the guest. It softens the bad news a bit. If the guest doesn't respond then you will need to contact booking.com, using Inbox on Extranet or by phone.
I am also looking for a solution for this. Do let me know as well if you find out any helpful guide.
Hi SK Zai - as per my message above you cannot do the cancellation. Sharon