How to create a great guest experience?
From exceptional service to personalised surprises, creating fond memories for guests can result in glowing reviews, advocacy and loyal customers. But as new technology and traveller trends emerge, we need to pay close attention to evolving customer preferences to maintain a high level of guest satisfaction.
I would like to share with you a new episode of Click Magazine podcasts: https://partner.booking.com/en-gb/click-magazine/podcast-13-creating-great-guest-experience
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