How to deal with difficult guests
The topic I am bringing, is not often in our guesthouse but once in a while happen.Difficult guests sometimes come and challenge your system to provide the best ever service.In our experience, we have a wonderful employee that deal with decency and education difficut guests but sometimes the situation goes beyond.
It dependes of the circunstance but my strategy is not to engage in trouble with client.Usually I grant discounts or I endeup not charging the service that they are complaining.
Let me know how you deal with those difficult guests, What is your strategy.
Thanks guys: Juan Carlos