Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

How do I cancel because we're now in tier 4

I have tried texting and messaging (on here) a guest who is due to arrive on 28th December. She is not replying.

I need to cancel her booking because we will now be in tier 4 when she is due to arrive.

 


7
Isle of Wight …

log in to your extranet and message her and ask her to cancel. then phone her.

you can also send a message to booking.com to ask them to help her cancel. be aware that booking.com may try to find her alternative accommodation (which they should not do) and may try to charge you any extra fees. don't let them do this - make sure they just help the guest to cancel.