How do I cancel a booking
I have had to cancel a booking as I had blocked dates on another platform but the 2 calendars didn’t sync. I have some planned maintenance booked on for our accommodation and it is unavailable for 22 May. I’ve reached out to the guest and asked to cancel. We’ve communicated and offered alternatives however they haven’t cancelled on their end. I’m worried she will be charged and still not have a place to stay. Can you please cancel so this does not occur?