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How do I cancel a booking

I have had to cancel a booking as I had blocked dates on another platform but the 2 calendars didn’t sync. I have some planned maintenance booked on for our accommodation and it is unavailable for 22 May. I’ve reached out to the guest and asked to cancel. We’ve communicated and offered alternatives however they haven’t cancelled on their end. I’m worried she will be charged and still not have a place to stay. Can you please cancel so this does not occur?

regards Tamara 

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BrookAve 1 year ago


They will never sync in real time unless you sign up for a 3rd party service - channel manager


cloudbeds; beds24; etc


as its for may 22nd plenty of time to wait for them to respond. guest can cancel it on their account advise them to do so first, preferred method.


worst case contact support.


Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox