How do I cancel multiple bookings

I have just been informed that my parent is very unwell and I maybe required to nurse him for up to a year.  I have got many forward bookings that I will have to cancel since I do not know how long I am going to be away for.  

I have searched all over the place for some help and phoned but can't actually get through to a person to help me do this.

As you are probably aware, I am fraught with worry as it is.  Can someone please help?





Sorry to hear , but unfortunately other than the contact info below we cannot make changes.


If you can get into the Extranet there is a property snooze feature .


Best Wishes to you and your Dad, for a speedy recovery.


How to temporarily pause your listing


We understand that your business can face unique circumstances that affect your availability on our platform. That’s why we strive to give you greater flexibility and make it easier to manage your relationship with us when things happen unexpectedly.

The snooze function is one way we can do that. It allows you to suspend – or snooze – your property listing for as long as you need to.

What happens when my property is snoozed?

You won’t be able to receive any bookings on the dates you choose – this is called a snooze period. When setting up a snooze period, you can either set an end date or leave it open ended. In the latter case, we’ll ask you to choose a date for us to remind you to unsnooze and reopen your property. We’ll also add a message to your listing informing guests that your property can’t be booked at this time.

During a snooze period:

  • Travellers can still see your property
  • Travellers can make bookings on dates outside your snooze period
  • Your memberships in Genius and Preferred aren’t impacted
  • You can make changes to your property settings as usual

Keep in mind that:

  • Any existing bookings and outstanding invoices still have to be honoured while your property is snoozed
  • Because your property isn’t bookable, snoozing can affect your ranking
  • Any settings changes you make to dates within your snooze period won’t make those dates bookable unless you unsnooze

How do I snooze my property?

To snooze your property, follow these steps:

  1. Log in to the extranet.
  2. Click on ‘Property’ and then click on ‘General info’.
  3. Next to ‘Property status’, click on ‘Snooze your listing’.
  4. Select your reason for snoozing from the drop-down menu.
  5. Indicate whether you want your property to remain open for bookings beyond the snooze period.
  6. Select your snooze start date.
  7. If you want your property to remain open for bookings beyond the snooze period, select your snooze end date. If you don’t want your property to remain open for bookings beyond the snooze period, select a reminder date so we can remind you to unsnooze.
  8. Click ‘Next’ to confirm and save your snooze settings.

How to unsnooze and reopen your property

Your property will be open and bookable after your chosen snooze end date. But you can also unsnooze it any time before that date. When your property is snoozed, you’ll see a permanent banner in the extranet inviting you to unsnooze. To unsnooze your property, click on the banner and then on ‘Reopen and go to calendar’. You can then open up availability in your calendar.

If you set a reminder date instead of a snooze end date, you’ll receive an email on that date inviting you to either reopen your listing or extend your snooze.

Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.





 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox