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1
Answered

how do i cancel my account with booking.com

cannot find any details of how to close account so i can move to another provider, does anyone know how we contact account manager of booking.com to cancel my account ?


B.
Jarratt - Acco…

Hello, you may wish to consider keeping your property available for booking on Booking.com while also advertising on other platforms.

This will help you to maximise visibility and the opportunity to capture bookings. Although you could manage this manually, a channel manager is an excellent tool for managing multiple online booking channels while keeping rates and availability in sync. 

The below article has a lot of information about what is a channel manager, how to choose which one will suit you, and how to set it up to work with Booking.com

Setting up and working with a connectivity provider

7
Isle of Wight …

This is very poor advice. Booking.com are very good at causing double bookings and numerous other problems for guests and owners.

Had a couple of double bookings come through this week and had to get them canceled. People are angry and frustrated that Booking.com got their hopes up and let them down.

11
BrookAve

 

oh Jaratt you silly billy ...

 

Never tell a partner  "Although you could manage this manually, " when talking about listing on BdC ,with 2 or more OTA channels.

 

You will earn their wrath on here  for making that rookie mistake.

 

You should catch up on what has bee nsaid about the BdC Calendar sync feature since 2019..

 

the BdC Calendar does not :

  1. sync on change
  2. sync more a few times a day.
  3. sync on a schedule
  4. sync on API change, i.e. linked calendar BdC <>Airbnb.

 

This is the bane of partners who dont know and end up with double bookings.

Then they will rage on here when its revealed to them not to rely on it.

 

Remember even Partners need to sleep and that is another time when a double booking can occur so there is no time to manually block.

 

Kind Regards

 

B.
Jarratt - Acco…

Hi BrookAve, when speaking with Partners I always recommend a channel manager connection for 2+ online channels, however it would be unreasonable for me not to acknowledge that this can be managed manually (there are of course pros and cons to both options). Thank you for sharing your thoughts with the community. 

11
BrookAve

yep he does, and I tried being nice about it, but now I have no choice but to call him out on being so narrowminded, and short sighted;

and history repeating itself.

 

he just kept digging his hole deeper each time he replies, then gets butt hurt , thinking we are disrespecting him, when in fact , I just tried to stop him digging said hole deeper with the naieve replies, by pointing him to the actual truth. *le sigh* ./facepalm

 

11
BrookAve

 

however it would be unreasonable for me not to acknowledge that this can be managed manually 

 

thats crazy talk lad. Seriously go read all the partners' topics on this and you will see the rage and wrath they have for BdC being short sighted and not building a proper calendar with fully automated sync triggers.

 

even Isle of Wight Vacations  will tell you the same. 

7
Isle of Wight …

We need to get a group of owners / agents together to take action to force Booking.com to fix their systems .....

B.
Jarratt - Acco…

Hi BrookAve and Isle of Wight Vacations

With respect, I believe it is the right thing to do to acknowledge that a Partner may choose to manage their calendar manually, while at the same time recommend considering a channel manager. Of the two, I would always recommend a channel manager for a property with 2+ online channels. 

Is a channel manager something that you have considered in the past? Among other benefits a CM would significantly reduce the likelihood of double bookings; if researching you can ask a CM how often they sync with various OTA extranets, some will be more frequent than others. 

Booking.com have a list of connectivity provider recommendations which you can access in the Extranet via the Account menu > Connectivity.  There is also more information on our Partner Hub here. Having worked with UK based properties on Booking.com for 2 years, I know there are some great channel managers that would suit your styles of properties. 

I have looked back over some of your older posts and can see the ical calendar sync is a topical issue for you both. I will personally contact the product team for this feature and pass on your feedback, I imagine that you have both provided feedback in the past, but if not please click 'share your feedback' at the bottom of the extranet, here you can provide specific details which will be passed onto the product team. 

Please be respectful to me, as I will be respectful to all community members. 

Kind regards, Jarratt

7
Isle of Wight …

Thanks Jarratt, but a channel manager is not the solution.

Booking.com offers "Calendar Sync", which doesn't work. If a product or service is offered, trading standards law required that the product or service works correctly. That is both UK and EU Law. It's not simply the demands of a couple of hosts / partners on the Booking.com community, it is the Law.

AirBnB, TripAdvisor and VRBO all offer calendar sync (using ical), and they all work correctly. It is only Booking.com that doesn't.

So, Booking.com is violating both UK and EU trading standards laws by providing services that do not work. No ifs, no buts, Booking.com is violating the law.

I'm happy to discuss with Booking.com to demonstrate some issues, with real data, to help resolve the problems. This will help many hosts / partners around the world and will prevent the need for any further action.

As for feedback to/from Booking.com, there has been a blanket refusal by Booking.com to even acknowledge a well known problem. Instead, Booking.com take the double bookings then threaten to charge us, as if it is our fault. This is not acceptable or legal.

I really do hope you can do something useful about this. You are the first person at BDC ever (to my knowledge) to offer to raise this with the relevant product teams.

 

11
BrookAve

 

Agreed its not a solution, its a workaround until BdC product team stop making excuses and learn how to prioritise changes.

 

if you did this were I work in IT, you would be fired as a webdev. It doesnt take months to implement a fix, it takes 2 weeks max, then go through Change Management, submit a RL2 change request, detail the implementation plan, the backout plan, the pre and post test, and then if it passes the checks, it gets approved and scheduled for implementation. assign Change task to each team required : os team, dba, etc.  

11
BrookAve

 

I will personally contact the product team for this feature and pass on your feedback

 

Thanks Jaratt but dont hold your breath they have known about this for 2 + years.

 

Kind Regards,