We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



How do I change dates on a reservation for late April

I want to change the dates on a reservation that arrives 25th April. There is currently no option for me to 'change the dates' in the right had corner by the reservation.


I assume this is because it currently falls outside the Force Majure period up to 19th April


iIs there a way to do this as I am concerned that if we don't do this the guest will cancel. They have agreed to change dates. Booking.com driving me mad. 

1 Replies



Contact us


Hi Helen, best to message the support team the details using this link below to go to your booking.com messages inbox. Then See contact options on right side to select category and send message.

Go to your extranet

7 months ago