How do I go about cancelling the reservation?

Hello

I have a guest who booked to stay at my property in December but can, unfortunately, due to Covid-19 restrictions in South Africa and the financial impact, NOT fulfill the reservation as the property is no longer available.

How do I go about cancelling the reservation?

please assist

thank you so much

kind regards

Marijke

9

Sharonpowney

The guest needs to do the cancellation. You can start it by

Extranet
Reservations
Reservations Details Page
Right Pane, Request To Cancel
Choose option 2, submit
Wait for guest to receive email with action to confirm

Anonymous

Hello, Marijke Lord! Welcome to the Partner Community, and thanks for posting. Here you can read more about how you can cancel a reservation: https://partner.booking.com/en-gb/help/reservations/can-i-cancel-reservation