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How do I go about cancelling the reservation?
Hello
I have a guest who booked to stay at my property in December but can, unfortunately, due to Covid-19 restrictions in South Africa and the financial impact, NOT fulfill the reservation as the property is no longer available.
How do I go about cancelling the reservation?
please assist
thank you so much
kind regards
Marijke
The guest needs to do the cancellation. You can start it by
Hello, Marijke Lord! Welcome to the Partner Community, and thanks for posting. Here you can read more about how you can cancel a reservation: https://partner.booking.com/en-gb/help/reservations/can-i-cancel-reservation