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How do you cope with "Royalty"?

And by "Royalty" I mean the guests who expect your 3* establishment to treat them with 5* service and then still ask for a discount.

We have had a couple of experiences where guests expect room service. One guest expected a separate duvet, one for him and one for his wife on their shared bed. Another complained that they were cold but did not bother to look in the cupboard for extra blankets.

I sometimes find that guests can be really demanding just because they can.

3 Replies

9
M Adamopoulou

So far my guests are satisfied with my Studio. It is completely clear in my listing that we do not serve breakfast, have no room service.

We only offer hospitality, tranquility, privateness and relaxing moments.

Luxury in simplicity.....

10 months ago
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Ginascott57

tracey, welcome to my world. Guests are becoming more demanding and of course different cultures bring different issues, you need to know how to deal with them all in the Hospitality industry,

Yes they don't read, they don't listen, and they don't see. but thankfully it's not all of them.We have seen a lot of different people in 25 years and have had to cope with all of them in different ways. My husband did a cousre in "dealing with difficult people" Ha ha....that's probably why he can live with me LOL.

We even had one set of "royalty" as you define...who requested daily service for the whole week, we indicated there would be a charge for this but she insisted on having the service, we completed the tasks as defined by her each day and charged the fee. Her review stated that she was surprised to find there would be a charge for daily service as it was not discussed. How rude is that?

M it appears you only have one studio and one set of guests to deal with at a time and can give them your persoanl, constant attention, this is very different if you are running a slightly bigger operation.

Best wishes to you all.

9 months ago
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M Adamopoulou

Hi! -Ginascott57 yes of course I have only one Studio and one set of guests to deal at a time but that doesn’t mean that they don’t have expectations.
Have a prosperous New Year....

9 months ago