How to improve guest experience
We are a brand new hotel, we open 3 months ago, we had a rough start, with hurricanes and COVID, bad reviews started coming, but we found the way to transform all of our weakness in opportunity areas, we manage to spoil our guest from the beginning with a pre-check-in contact, sending them a personalized message and offering help to plan their stay not only at the hotel but on the area in general, helping them with tours, shuttles, dinner reservations and a lot of good stories about the place they're visiting, also welcome drinks are always a good idea! make them feel at home, make them feel special and unique, make sure everything is always extra clean, and following the COVID procedures, so they feel that you care about their safety and your staff's.
Make sure they check out with nothing but a smile and good comments about your staff and your place, this leads to great reviews, better scores, and better sales!
Always have a smile on your face, and remember they want to feel free and rest! make sure to make everything easier for them!
Quick and friendly check-in!
Our reviews are now better than ever!!