s
B.
Sergei - Community Manager

How to look for what you need on Partner Hub

Hi everyone!

We see that many partners are looking for the relevant information to be able to manage all the operations quicker and easier in the extranet. Ok, I realize that maybe “easy” is not a suitable word for extranet. Indeed there is a lot of information you need to know to be able to take the most advantage of all the tools available on Booking.com

How to get what you need?

Option 1. Use the search. It’s not perfect, but most of the time it delivers results. I use it a lot when I need to revise some steps or guidelines. The important thing to keep in mind -  use filters on the right. It’s very easy. You simply tickle the proper boxes. It will give you either Help articles or Community posts, or the rest of the list. Advantages: you can really find things quicker using the search. Disadvantages: of course it’s far from Google :) 

 

34234234

 

Option 2. Use the ChatBot. It’s very funny to chat with this robot, we should give it a name sometime. The bot is a bit dummy sometimes, we teach it new tricks and you can help us by asking the ChatBot your questions. It works pretty well so far but could be better. All you need to do is to choose a partner and then ask your question in the chat. Our robot will look for the relevant content for you and give you the link. Advantages: if you don’t want to look by yourself, give it to our robot, it will do it for you. The Chat Bot will be happy to answer repeating questions again and again. Disadvantages: this Bot needs more training, of course. Let’s help it to become smarter.

 

46456547

 

Option 3. Ask Community Partners. Sometimes our partners are looking not for specific guidelines but the most experienced users’ wisdom. What would an experienced partner do? Best way to find this out is to start a conversation or post a comment in the relevant and already existing thread. Don’t forget to be polite. Our active partners are not chat bots. They are real Booking.com partners who are doing an amazing job, sharing their knowledge with others and helping other fellow partners almost everyday answering their questions and feedback. Advantages: our experienced partners and account advisors can share so much valuable knowledge if you ask them proper questions. You will be surprised how many valuable tricks you can learn from them simply by reading their comments and posts. Disadvantages: as you know we don’t pay our partners for their support. This is absolutely volunteer work. We are happy to see them in the Community when they have time, but you should be patient and very polite with them. 

 

Bonus tip

Did you find useful content? Don’t forget to save it. And when you go to your profile later, you will find it in no time.

2312341243

 


s
B.
Sergei - Commu…
2 years ago

Thank you BrookAve! :) 

Profile picture for the user h
3
Hans Damen 2 years ago

Thanks for the advice. You missed a very important one: 

How on earth do you get your property verified. We have  now been trying for months to do this. It seems impossible to do this. 

We get lots of sympathy from BdC staff via messaging and telephone. Loads of promises that it will be arranged in 2/4/7/14 days. Please bear with us. etc. etc.. But no solutions. 

What is the magic trick to get verified?

 

s
B.
Sergei - Commu…
2 years ago

Hi Hans Damen! Thanks for your comment. Well, no magic behind this process. However, it indeed may take time to verify a property. We take this step very seriously. We want to make sure all the information related to the property is correct. It depends on the country and location, but most of the time, it works fine. Please read more about the process here: https://partner.booking.com/en-gb/help/first-steps/online-bookable/how-…;

 

 

Profile picture for the user h
3
Hans Damen 2 years ago

Dear Sergei,

Thanks for your answer, appreciate the effort. The link about the process you shared is no longer depicting the current situation. We were told that verification codes are no longer send out "because of covid"(???). There is also no longer the possibility to upload a video. The 25 days mentioned are now  more than 125 days allready. So it's not working fine and quite frustating after having worked hard to get the location up and running ánd providing all the necessary information to hit a dead end all the time.

Best regards, 

Hans

 

 

s
B.
Sergei - Commu…
2 years ago

Hi Hans Damen! Please reach out to the support via extranet. I'm sorry, this is not something a Community can help with.

p
1
Pansion Barbaric 2 years ago

Hello Sergei,

my object is 2302561

Can somebody call me.

its emergancy for me

thank you

Profile picture for the user m
10
M Adamopoulou 2 years ago

Hi Sergei!

 

Lately, I am having problems with connection…

I don’t receive notifications in my email…every time I have to sign in…and the worst is that I have a very big delay in payments!!!

 

I noticed many other partners are having same payment problems!!!

 

Hope you can help us on this!!!

 

 

 

 

s
B.
Sergei - Commu…
2 years ago

Hi M Adamopoulou! Thanks for posting a comment. Have you checked the spam folder? In case the Community notifications are sent to the spam folder. Can you please share more details about signing in? From time to time every user indeed has to sign in. Is there anything particular about it?
As for the payments, unfortunately, I can't help with it. Indeed I see that many partners mention this in the community. Out team shares everything with the finance team. I hope this will be resolved soon.

Profile picture for the user m
7
michael beeston 2 years ago

 

Hi Maria    .Any luck with the delayed  payment. ???

Profile picture for the user m
7
michael beeston 2 years ago

 

Good Luck Maria.......................Are Many other partners are having a similar problem ?????  WHY ???  BDC ..Pls help our Partners.

Profile picture for the user m
10
M Adamopoulou 2 years ago

Hi Michael,

From what I read in the Partner Community many partners have similar problems…

 

Hope BDC can resolve this problem as soon as possible!!!

 

Christmas is coming!!!

Profile picture for the user m
10
M Adamopoulou 2 years ago

Hi Sergei,

Sorry for delay in my reply…

I am a little lost in the Community…

When I sign in from my iPhone my password is not saved although it is and I have to keep on entering it all the times…

 

I also noticed that posts under Unanswered, Recent…..although they have been answered many days ago in the front page it states 2 min, 1 h…etc…

 

As for my payment problems still my payment since August is missing!!!

Very disappointed…and worried…Finance Dept. doesn’t reply!!!

 

Have a nice afternoon.

 

Profile picture for the user m
7
michael beeston 2 years ago

 

Maria..............Since August ????  What  !!!! ..BDC  Help Maria and every one  else.....PLEASE !!!

Profile picture for the user m
10
M Adamopoulou 2 years ago

Thanks Michael!!!

You are such a great and thoughtful partner!!!

 

You have been an inspiration for me!!!

 

Hope BDC can help me the soonest…in the meantime…. I have closed my calendar…

 

I prefer to share my Studio with friends!!!

 

Cheers!!!

Profile picture for the user m
7
michael beeston 2 years ago

 

Hi Maria.   We will get here one day (Inshalla)..............The Studio for Friends   ..I  LOVE THE IDEA !!@!

Profile picture for the user m
10
M Adamopoulou 2 years ago

I’ll be here waiting for you and your lovables Michael…

 

Yes…this Studio and my whole home is always wide opened to friends like you…you don’t even have to make a reservation….ha…ha…

Only don’t forget the bubbles….ha…ha…

 

 

Profile picture for the user m
7
michael beeston 2 years ago

 

hahaha  Just ordered another 50 bottles of Bubbly...Cant run out over Xmas....Hope ALL the Forum partners have a great Xmas its on its way. !!!!  Only 7 weeks to go !!!!

Profile picture for the user m
10
M Adamopoulou 2 years ago

Wow!!! 50!!! too many bubbles!!!

 

With temperatures over 24 degrees cannot think of Christmas….you probably are used to high temperatures ion Christmas time…but I would  like a pinch of snow!!!

 

Thanks for your wishes Beast!!!
 

Profile picture for the user m
7
michael beeston 2 years ago

 Yes we have Xmas (Fun) in July ,Our winter BUT Xmas is hot hot !!!.Bring on the bubbles and prawns,,,,,,,,,..,,,,,YUM 

Profile picture for the user m
10
M Adamopoulou 2 years ago

Prawns and bubbles!!! What an explosion!!!

Hot!!!hot!!!

Cheers!!!