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Featured

How to prepare after the situation back to normal?

Dear Friend,

 

I know this is a very difficulty time for everyone, and I wish everyone will get better soon.

 

As this crisis will be end some day (very soon), I would like to know what is your preparation for re-boost the business after we back to normal. Let's share the idea together.

 

For us we still waiting all travel agent partner for their support in all ways especially on marketing support. Right now we are preparing to focus domestic market. And we are re-touch our property to make it 100% ready for welcome our guest. We are preparing VDO shoot to promote our hotel.

 

Take care

 

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66 Replies
1130 Views

10
BrookAve

 

Hi

 

I think for some it will depend n accommodation type and what audience applies , such as the ability to take on monthly rentals instead of short term.

So renting a room monthly for lets say 500-700 as a tenant for example versus charging 100 per night.

 

Kind Regards

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5 months ago
8
fluff

BR has this right.

What markets are available to YOU?

Then market and sell your property in the most attractive way to these markets.

Obviously get on with repairs/redecorate/improve.

What were your best performing markets before the shutdown? Make yourself more attractive to these. What markets have you not tapped that your competitors have, examine and rectify.

There will be casualties, don't be one. Better, slicker, meaner, faster...

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5 months ago
2
Daniela+Vincen…

we're the same, updating apartments, websites, adverts, adding on more distribution channels and putting some inventory on mid term for the moment. But be assured that as soon as people can travel they surely will as they'll need a break

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5 months ago
9
Sharonpowney

It also depends on where you are and what you are allowed to do.  I am in New Zealand and if and when we get this back under control I can't see us letting in overseas tourists for quite some time.  So it is likely to be a small domestic market for some time.

Different solutions for different countries, properties, etc.  But I agree people will want to travel again.

 

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5 months ago
10
M Adamopoulou

Hello Bandara, and thank you for posting about getting back to normal....

Back to normal??? When will this be??? When will people feel safe to travel???

My relatives from Canada visit us every year but this year things are different....they are thinking that maybe its better  not to come, even though cancellation fees are very high....

My family is not sure yet if we want to have guests this year...

China is having a second round of crisis...

We havent decided yet what to do....but maybe as you said domestic market is best.

We only have one Studio so we can handle it....but for people having bigger accommodation the situation is very difficult and dangerous.

Wish everyone health and stay safe.

 

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5 months ago
7
Bandara Hotels…

We just hope it will be very soon (keep finger cross).

 

Please take care M.

5 months ago
10
M Adamopoulou

Thanks Bandara...

Fingers crossed...

Wish you all the best.

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5 months ago
5
Le Balcon des Jasses

How to Disinfect guest  Room

Thoroughly wipe down all high-touch areas in your guest room. These areas include:

  • Light and lamp switches
  • Doorknobs (including the exterior handle to your hotel room, bathroom doorknobs, and closet door pulls)
  • Bathroom sink handles
  • Shower handles
  • The toilet lid and flush handle
  • Remotes (television remote, any smart remotes for closing drapes or turning off lights)
  • Nightstands
  • Alarm clocks
  • Display disinfections sope where guest arriving....
  • If we open again....!
  • Lucy
+1
5 months ago
Anonymous

Hello Le Balcon des Jasses! Thanks for sharing this really useful tips! Will you, please, create a post about it, I would love to feature it and share with other partners?

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5 months ago
3
Harlingford Hotel

***

All I can hope is that when this is over, and will be, that it will be the hotels who remember that it was Booking.com who stabbed them in the back.

Booking.com thinks they are being 'fair' to the customers by giving refunds without the permission of the hotels, they think that the customers will stay loyal afterwards and they will get loadsabusiness, well, here is a wake up to Sergei, the customers couldn't care less what Booking.com are doing. They will shop around for the best value and cheapest price as they have always done. 

***

Oh, and prices WILL go down by a LOT. 

+2
5 months ago
Anonymous

Hello Harlingford Hotel! The way you communicate in the Community is inappropriate. I'm ok with your feedback about my work or Booking.com decisions. It is your right to tell us what you think about it. But you should choose a different way to express your thoughts and emotions. I hope you can understand me. 

+2
5 months ago
8
fluff

All good!

Taking advantage of the forced closure we are deep cleaning and disinfecting EVERYTHING.

Room by room, floor by floor. Absolutely nothing escapes being scrubbed down.

It's a good feeling to know your place is even more scrupulously clean than ever and means we can keep the house keeping staff in employment.

It's the first time ever my niggles list has been completely eradicated and no new entries, rooms inspection is 100% bob-on!!!

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5 months ago
10
M Adamopoulou

Hi! fluff Excellent idea and very thoughtful of you to keep staff in employment.

I am afraid we will have to clean and disinfect our properties every time we have new bookings...to much work...too expensive...

Wish you new reservations with excellent guests.

Stay safe...stay healthy..

 

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5 months ago
Anonymous

Hey fluff! Thanks for sharing, having a flawlessly clean property is even more important today. If you still have time, I would appreciate it if you share your ideas and tips about it with other fellow partners. It will be great if you can encourage others! 

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5 months ago
3
MNEgro

Nobody mentioning the prices? :)

Prices will drop 20% minimum I suppose. What do you think?

 

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5 months ago
7
Bandara Hotels…

I assume that the price will be drop to a very low. As most of people have less money to spend. Some people might lose their job. And all travel industry especaily hotel will launch a very strong promotion. And I think this will effect until 2021.

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5 months ago
2
Daniela+Vincen…

I have already had people who booked for July and August asking for a reduction on the agreed prices...

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5 months ago
5
Le Balcon des Jasses

And the cost is higher. My answer is always the same: I do not sell discount, I sell quality only.  Good Luck

Lucy

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5 months ago
7
Bandara Hotels…

It great that you already have booking. Perhap you can offer something extra value for them if you don't want to reduce rate.

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5 months ago
5
Le Balcon des Jasses

Hi, yes I think the price will drop, but a way is maybe to keep your price for next season. 

I will sett up a "Box" and hopefully, visitor can see the extra cost, to prepare extra cleaning, hygiene and invest in much more expensive sope, washing.

This will be extra work, extra cost. and who will pay us.

How to do bedding? If I need to disinfect address, and bed, I need to invest in extra addresses, ass the weather chance, and I need to dry before the next guest arriving.

I hope we will get some kind of support from Booking.com (hygiene fee)

I really want your comment...! 

It was a fun thing to do Bed and Breakfast, will we enjoy in the future? Who will give up?? Who will do it??

Lucy

Le Balcon des Jasses

 

 

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5 months ago
5
Le Balcon des Jasses

Fear seems to surround us and choke us these days.

Fear is not particularly helpful as a guide for living.

RISK?

Most of us are doing Bed and Breakfast, for Business, and a lifestyle. It has been lots of joy and fun for us.

Not everyone has a separated guest house, I have the guest in my home, I have a "restaurant", in my home, I have control for my kitchen.

Who will pay for extra Gloves, Mask, hand sanitizer, on times towel?

New regulations are needed, and I'm Waiting Booking.com will help and support.  If Booking.com can sell us Chokolade with name on, what about Mask, Sope?

Thes Need to be fun in the future, anyway I say, bye-bye.

Hi from Lucy

Le Balcon des Jasses 

 

 

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5 months ago
1
De Beek Anno 1410

Hi all,

I’m kind of preparing for after corona and for when we can reopen. No I’m thinking on what to do if a new guest shows up at the reception with symptoms of Corona, like cuffing, temperature (we’re putting in place a system to measure temperature for everyone entering our building).

For direct bookings, that’s pretty simple, in the booking confirmation I’m adding a text that access to the hotel can be refused upon check-in.

But what with bookings from booking.com? If I refuse access, I’ll have to find another hotel for these guests and perhaps pay additional costs etc…

Did anyone think about this? Or read something on booking.com on how to handle a case like that?

 

Stay safe all and in good health,

 

Kind regards,

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5 months ago
2
Daniela+Vincen…

Hi Anno,

I expect we will be able to refuse entrance and cancel on that basis, but only taking the temperature won't be enough. I guess legally you'll have to give them a CoVid test. But on the other hand you have the positive people with no symptoms that are spreading the virus around unknowingly and you could host them and never know they have infested you B&B.

So it's like going round in circles here... 

However, I am a strong believer that we all have to get immunised one way or another.

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5 months ago
10
M Adamopoulou

No, I don’t think BDC has anything yet...still awaiting for their recommendations and instructions...

Keep health!!!

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5 months ago
7
Bandara Hotels…

This is a good point. We can add this information on BCD important information but unlikely most of people never read this information.

 

Take care

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5 months ago
1
De Beek Anno 1410

Answer from booking.com

Dear Partner, 

You can't refuse a guest based on the assumption he/she might have the virus. 

Obviously, this is a difficult area overall, but it could be interpreted as discriminating against guests from a particular area.

It is not permitted to request medical proof ( violence of privacy). However, if it is likely that guests may have transferred in FM-countries, there is an argument to be made for asking the guests about their itinerary prior to visiting the property and almost every country has been in FM now.... It's a sensitive subject and can be seen as discriminating or violence of privacy. 

 

Besides this it might be government will give us clear instructions what measures you can take and how to handle these cases. For now it's still unclear for travel industry within Belgium. 

I recommend you to check all information about the virus via https://partner.booking.com/nl/coronavirus

I also recommend to make clear which measurements you are taking to make sure everyone is safe for instance taking temperature etc... this way guest won't be surprised on arrival. More info how to communicate this: https://partner.booking.com/en-gb/help/property-page/how-show-guests-wh…

Hope this information helps. 

Stay healthy, 

Booking.com Partner Services 

 

 

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5 months ago
2
Daniela+Vincen…

exactly what we thought, you can't refuse a guest on the basis of "maybe they're sick or carrying the virus"

5 months ago
5
Le Balcon des Jasses

I'm Waiting for Booking.com, to come up with advice, IN EVERY COUNTRY, And this needs to include the extra cost to accommodate our visitors safely.

Do we now ask our Customers to Change Shoes? Or leave shoes outside?? 

I have now (even still closed) Hand Sanitizer and disinfections in place. (my rooms smell as a Hospital)

I'm still not infected, I'm ready to work if we get support.

 

Hi from Lucy

Le Balcon des Jasses

 

 

 

+1
5 months ago
10
M Adamopoulou

Dear Lucy,

I hope you open soon please  be careful...

I definitely think shoes must be left outside especially if you have carpets....

Maybe you can provide shoe covers...I have seen in fb a nice box that when you step on it the shoe covers automatically covers your feet or shoes.

Hotels in Greece will probably reopen in July!!!

Cheers!!!

 

+1
5 months ago
5
Le Balcon des Jasses

Yes, I saw this one as well. Was try to calculate the cost we are dealing with. I,m waiting for Booking.com to come up with a way to charge and tell people our room have the correct standard, compare to our new situations.

And we do not bring our self in danger!

Test, ask, see health certificate, how to handle this..?

Thank you from Lucy

+1
5 months ago
10
M Adamopoulou

Let’s wait and see what will BDC recommend how we should deal with this drastic situation...

Until then stay at home...

+1
5 months ago
10
M Adamopoulou

Thank you for sharing...

I will translate it...

Take care...

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5 months ago
2
Daniela+Vincen…

will you please send the translated version, as i cannot seem to be able to do it, many thanks

On the other hand we can't expect B.com to give solutions when the governments aren't, we'll have to wait and see how this all evolves and adapt quickly to whatever we're required to do to be able to host

But one thing is sure, all the cost of the extras (masks, gloves, cleaning products) will be on us for sure

+1
5 months ago
10
M Adamopoulou

This is a google translation...Hope it helps you.

Booking.com is a profit machine, but now wants state aid - a good time to reform the platform market, the catering industry believes

BBooking sites like Booking.com and other platforms, which request emergency support from the Dutch government to get through the crisis, should also be subject to stricter rules.

 

 Koninklijke Horeaca Nederland, which thinks the request for emergency support from Booking.com, is very striking.

 

 Booking.com has been in serious trouble due to the corona crisis.  The number of bookings fell by 85 percent compared to a year ago.  Last week, the originally Dutch company had to borrow $ 4 billion.

 

 Also read on Business Insider

 

 5,500 people work at Booking.com in the Netherlands.  To help pay salaries, the travel site wants to appeal to the NOW scheme, where the government pays for labor costs.ooking.com is a profit machine, but now wants state aid - a great time to reform the platform market,  find the catering industry.

 

 Critics took the wrong step because Booking.com had already received billions in state aid in recent years.  For example, business magazine Quote calculated that the company saved around 1.8 billion euros in tax between 2010 and 2018 by using the controversial innovation box scheme.  The government wants to stimulate innovative activities.

 

 And a favorable expat scheme means that foreign employees of the company do not have to pay tax on 30 percent of their income for the first five years.

 

 

 In addition, Booking.com's American parent company Booking Holdings is a profit machine, but has mainly used the pennies earned to buy back its own shares - for a whopping $ 14 billion since 2018. That is driving the price up,  which in turn is beneficial for the associated bonuses.

 

 Booking.com anti-refund policy

 The catering industry also has enough to complain about monopolist Booking.com.  According to Koninklijke Horeaca Nederland (KHN), the booking site has caused problems for thousands of hoteliers in the past period, for example because of an anti-refund policy.

 

 Booking.com and competitors like Expedia accepted cancellations due to the corona crisis, forcing hotels to refund bookings to travelers - within five days.  This exacerbated the hotels financial problems.

 

 KHN approached the Authority for Consumers & Markets, which ruled that hotels may also offer alternative solutions such as a date change or a voucher to affected travelers.

 

 According to KHN, Booking.com showed almost no understanding for the hoteliers and mainly used this period to keep its own cash flow going.  "State aid to Booking.com should therefore go hand in hand with platform market reform," said the hospitality industry club.

 

 Seasonal companies are not covered by the NOW scheme

 According to KHN, the fact that Booking.com is entitled to emergency support is “a hard one” for the thousands of small catering businesses that fall outside of these support measures and the thousands of hotels that have been duped by Booking.com in recent months.  KHN also urges the Dutch government to rapidly reform the support measures.

 

 KHN director Dirk Beljaarts points out, among other things, the seasonally dependent companies, such as beach pavilions, which cannot benefit from the NOW scheme.  The same goes for companies that have only just started.

 

 “It is of course impossible to explain that these entrepreneurs and their employees are out in the cold while Booking.com is in front of the line,” says Beljaarts.  "Before this happens, the problems for the seasonal companies must first be solved."

 

 Booking.com wants to protect its own employees

 According to Booking.com, the travel industry is under unprecedented pressure due to the pandemic and the imposed travel restrictions and no one in the travel world is immune to it.  "All parties in the industry have a shared interest, which is to survive this crisis and support our employees," said a spokesperson.

 

 The support program says Booking.com helps protect employees.  It also supports short-term financial health, so that long-term recovery can begin as soon as the travel industry gets going again when this difficult period is over.

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5 months ago
3
Harlingford Hotel

I posted a very similar explanation about this Dutch report and said exactly why B.COM was in this financial mess.

I quoted a bit of the report which stated the hoteliers had been 'duped' by Booking.com over many years, I also pointed out that Booking.com, rather than supporting the hotel industry was now stabbing it in the back and didn't deserve a handout.

Well, Sergei didn't like this and, like all bullies, tried to shut our voice down by deleting the post and suspending our hotel.

Well done Booking.com!

5 months ago
1
The Enclave

Disturbing if BdC are suspending hotels because they don't like critical content. Is that all  their was to it?

TIt is correct that they have not been as supportive as other suppliers, e.g. two others I'm involved with, AirBnB and Siteminder (particularly on a practical level with financial suport of some kind) and several of their practises have been very damaging to their 'Partners' and given them siginificant problems.

I'm really not sure what the purpose of this forum is for if it isn't to provide BdC with real time feedback from their 'Partners' such that they can take action. It alos includes accepting criticism. How else are they to get the information to improve their model?

Another contributor suggested it's just to give partners a safety valve to vent, rather than a serious attempt to design a service that works for both parties.

Partners and BdC are interdependent but Partnership is a two way street!

My impression is that, unfortunately they don't see it that way, which in the short -term may work, but as a long term business model I don't think its sustainable, especially if Govts decide to encourage more competition and break up this oligopoly  

3 months ago
7
Bandara Hotels…

Yes I heard about this article. I think there is no right or wrong, at the end is all about their business profit. But it surely show us the real Booking.com face. How sincere they are with their partner and their social.

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5 months ago
5
Le Balcon des Jasses

Ask me today, I give up, - but I don't know tomorrow.

We had many good, funny and happy years, its a very good thing to do from home.

 

Today, I'm down, don't know what to do, want to open, but!!!!

 

Can we keep going??

 

Good night from France

 

Lucy

 

WE SHOULD NOT SURVIVE - WE SHOULD LIVE

 

 

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5 months ago
8
fluff

Not a good day here either,  just learned we will not be allowed to open in May as hoped. Looking at June now.

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5 months ago
2
Daniela+Vincen…

Hi guys, thanks for the translation, never thought of google translator and i must say it's a very good one, they have improved! i am a keen yogi and at the beginning of this crisis, now 6 weeks ago, and with our usual group we decided on a shared mantra and we kept it since in class and every day upon waking up and things get though throughout the day: 

let me be the positive change in my environment

we're the travel industry, the happy industry, people turn to us for inspiration and enjoyment, so we must keep positive

I am not saying it's easy, quite the contrary, but it's the only way out

We're in Spain and facing the worse summer ever, government is a chaos, every day there's something new, people have no money because they're not paying the benefits, but hey, we have to pull together and get going

Have a great day folks!

+1
5 months ago