How to release a pre-authorization

I had a guest prepay a booking and so I received a virtual credit card for the payment. Somehow the card got charged with booking.com but not credited to my bank account. I communicated with customer service and was told that I have to release the pre-authorization and once that has been processed, I would be able to recharge the card. I do not see any instructions on how to release the pre-authorization. Can anyone help? 

Also I am trying to call the Kenya contact number +**** via Skype but only get a heavy breathing sound of a female. Has anyone else experienced this?

Thank you in advance.

Ashok, Capricorn Beach Cottages, Tanzania


So if I read this right, what is actually needed is goto the PoS system you used to pre charge it and follow that providers procedure to release it.


So to be clear it is not BdC who needs to do it, it is you with help from your payment provider. I.e. the company that provided you with the ability to bill VCC, and cards.



Kind regards