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How to reopen a hotel after status “Closed / Not bookable”?

Good afternoon everyone. Has anyone encountered such a problem that has closed bookings for a property with the status “Closed / Not bookable”.

The property paid all invoices, wrote several letters to the Extranet about the possibility of reopening the hotel on the platform, but as a result, has not responded for three months and does not provide any information!

The hotel is frozen in an incomprehensible status, it turns out that the contract has not been terminated, but the reservations have been closed for three months.

How to be?

Colleagues, has anyone encountered a similar situation?

Help with the solution.



If you did not do it your self then you need to phone partner support immediately. 








Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox