We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1
Answered

How to stop/Avoid bookings from problem guests who want to party

I'm getting a lot of bookings from guests who live in the area (Cardiff). This is an automatic red flag. I spend hours on the phone cancelling bookings as I have learned to spot guests who plan to party. Is there a way to stop instant bookings so guests can be vet first? Most of these bookings I am not able to cancel online and end up having to call and spend hours on the phone which is a total waste of my time.

Any tips would be very helpful

Thank you!

4 Replies
19 Views

10
BrookAve

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi Chris,

 

1. Auto Confirmed - simple answer is no its part of the T&C for partners.

2, Dealing with Party Group , bookings.

So lets say you know which are, then I would immediately put a note into Fine Print and auto message template for new bookings that says: " For bookings of more than 2 people, a deposit may be requested.should the deposit not be pre paid with in x hours or x days, the booking will be voided"

or 

"At managements discretion a deposit may be requested, should the deposit not be pre paid with in x hours or x days, the booking will be voided."

 

This now gives you a easy way to use the Request Cancelation under the details page , right pane, choosing option1.

 

In some cases if too close to check in date/time you will have to phone or message BdC Support to cancel it.

 

 


Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

+2
12 days ago
1
Chris Quarcoo

Thanks for this, much appreciated I'll set up some templates right away 

+1
7 days ago
B.
Account Adviso…

Hi Chris Quarcoo,

 

I would recommend ensuring your house rules are set up correctly. Here are some handy tips to follow.

 

You could look at setting up a damage deposit. Please note that Booking.com cannot collect damage deposits on your behalf so you will need to arrange this directly with your guests.

 

Instant confirmation cannot be turned off but the above may help you to filter your guests.

 

Kind regards,

Shirley E.

+2
7 days ago