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1

I’ve just had the guests from hell over the weekend. Extremely abusive and threatening via texts and calls and audio messages - they tripped fuse by using too many electrical appliances despite being told numerous times not to do this. Now demand refund.

After numerous aggressive, abusive texts, calls and audio messages on their first night I offered check out next day and will give full refund (even though not necessary and I was under no obligation to do that) They chose to stay the second night - I allowed as long as there would be no repeat of the previous night, do not use too many lights etc and don’t be intoxicated (I have 2 witnesses to attest to the fact they were still using all lights over the whole boat (large 2br) and that they were very intoxicated. They are now trying to extort full refund with threats to complain to Council, media and other authorities if they don’t get a full refund. help and advice please if you’ve had any similar experience. Others in the industry say to just ignore - there are serial extortionist like these people - I want to put a stop to them doing same to anyone else.   


11
BrookAve

on their details page, lcick report guest, tick to block . then phone partner support

 

 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile


  10. how to contact partner support via private assigned number in inbox