Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

I am Nazareth Lebbi the owner of Mantis Lodge @Camping site Mikumi, I employed *** *** as Lodge Manager, due covid 19 he has been on unpaid leave since April 2020 and all the communication from Booking .com were routed through his email and he

never relayed the to Mantis Lodge Management, recently i received an invoice number *** for usd 75.86 claiming to be paid for guests actually whom did not stay at our lodge, I found it difficcult to comprehend how to pay this invoice while i didnt  get any income from the said bookings, I understand that the invoice came as a result of failure to to send a NO show response to Booking.com to which as a owner I had no information of the said booking so I appeal to the Booking.com Management to waive this invoice as per above explanations

with kind regards

 

Nazareth Lebbi Chairman & Managing Director - Mantis Lodge & Camping Site


10
M Adamopoulou

Hell!

Very sorry to hear about your problems.

 

Since this is only a Partner Community you have to resend your message request through your Extranet inbox tab directly to booking.com.

 

Wish you all the best.

11
BrookAve

 

Reminder this is Partner Hub, not BdC Partner Support Team. They will never see these posts.

 

We cannot help with Finance or Action Requests. For that you need to contact them directly.

 

 

Message or Call BdC Partner Support

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 


 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile