1

I changed a reservation

I changed the reservation for upcoming customer. That wanted to extend their stay by one day. Not sure I did it right how do I know. Nothing changed on my calendar.

4 Replies
15 Views

6
Sharon Powney

Alternative is to close the room on booking.com for the extra night.  Then no commission to pay to booking.com.

+1
16 days ago
3
Miguel

If I'm not wrong, only the guest can change a reservation through Booking. They have to do it from their end.

Regards

Miguel G.

Hosting since 2013 and Sync Rentals owner

16 days ago
10
BrookAve

 

Hi Angella, 

 

That would suggest if you did it right and there is only one way, via the reservation details page, right pane options.

then there is a pending action for the guest in their email inbox.

Message them to check for the amendment, and click the confirm link in it.

 

@Miguel : yes indeed you are wrong.   The option will not always be active depending on a number of factors such as how close it is to the check in date.

 

Kind Regards.

+1
16 days ago