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I entered "flexible 30 days" as a cancellation criterion. Nevertheless, 13.02 appears on request. until 20.02.2020 with conditions "no money back". What do I have to do?

Habe „flexibel 30 Tage“ als Stornierungskriterium eingegeben. Trotzdem erscheint bei Anfrage 13.02. bis 20.02.2020 bei Konditionen „kein Geld zurück“. Was muss ich tun? I entered "flexible 30 days" as a cancellation criterion. Nevertheless, 13.02 appears on request. until 20.02.2020 with conditions "no money back". What do I have to do?

1 Replies
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BrookAve

 

Hi Horst Schumann

 

Cancelation Under Policies does not have - Flexible 30 days.

 

https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/policy.ht…

 

 


On right pane is :

Looking for more options? See our full list of cancellation options here.

 

 


 

So have you then changed it in the Cancelation Preference : How Long before arrival can the guest cancel free of charge ? until 30 days before arrival.

 


 

I do nott understand the 

 

Nevertheless, 13.02 appears on request. until 20.02.2020 with conditions "no money back".

 

It make no sense in English.

 

what request? you have not explained nor set  context for this part.

 

Please explain in detail.

 

 


Kind Regards,

Be Safe, Be Well

 

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