I got a lot of bookings from agoda.com but they were not on booking.com reservation list

As title. I got a lot of bookings from Agoda.com but they didn’t appear in booking.com reservation list. Please help? How can i deactivate agoda.com listing or why is this happening? Customer come but i didn’t receive the money!!!!


Its very simple,  no email notification with a reference in it, is real if you cant drop that reference into extranet searchbox and find it in results.


Agoda is part of Bokking Holdings Group.


For now take payment on arrival.

bumi makhraja

Thanks for the info. So all bookings from agoda will take payment upon arrival only?