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I have a overbooking. I offer one room, however Booking.com booked for a 2nd client. I have sent the 2nd client a message with the request to cancel his booking, but it is not yet done. What to do when the "client" shows up with an approved reservation ?

What to do when an overbooked client shows up with an approved reservation ?


11
BrookAve

 

are you listing on another OTA?

 

get a Channel manager or manually block.

 

yes preferred method is message 2nd guest and ask them to logon to their booking and cancel it or for them to contact customer services to guide them, if they are being lazy or thick.

 

 

 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox