1
I have a reservation for today arrived this morning. I cannot accommodate these guests
I have tried to contact the guests but have had no response. I have always had a three day notice on my gite which seems to have changed to no notice. What can I do?
Janet
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting an action request will not result in any action at all, here.
Hi
Due to the nature of this, we [partners] cannot assist.
You must phone BdC Partner Support immediately, as per the visual guide below or the short version here:
In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Click on ‘See Contact Options’.
Select :Account
Select Other,
Click See All contact options,
Click CALL, phone number is revealed
Kind Regards,
Be Safe, Be Well
Dedicated Partner Contact Options - Visual Guide
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What do you mean by 3 day notice ?
List view in calendar , Min Advanced Reservation is set to 3 ?
If you cannot see this field under restrictions for that rateplan and room type you need to request it.
I have always had three day notice all through the year, I have double checked but now it is saying none all of a sudden. Cannot contact the guest so nothing else I can do. Does anybody actually book on the day? With Covid-19 it is probably a little risky anyway.