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I have a reservation for today arrived this morning. I cannot accommodate these guests

I have tried to contact the guests but have had no response. I have always had a three day notice on my gite which seems to have changed to no notice. What can I do?

Janet


Profile picture for user barry.reilly.winnov.net b
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BrookAve 1 year ago

 

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


 

Hi 

 

Due to the nature of this, we [partners] cannot assist.

 

 

You must phone BdC Partner Support immediately, as per the visual guide below or the short version here:

 

 

In the extranet, go to the ‘Inbox’ tab.

Select ‘Booking.com messages’.

Click on ‘See Contact Options’

Select :Account

Select  Other,

Click  See All contact options,

Click  CALL, phone number is revealed

 

 

 


 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

Profile picture for user barry.reilly.winnov.net b
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BrookAve 1 year ago

What do you mean by 3 day notice ?

 

List view in calendar , Min Advanced Reservation is set to 3 ?

If you cannot see this field under restrictions for that rateplan and room type you need to request it.

 

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Janet Stanton 1 year ago

I have always had three day notice all through the year, I have double checked but now it is saying none all of a sudden. Cannot contact the guest so nothing else I can do. Does anybody actually book on the day? With Covid-19 it is probably a little risky anyway.