We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



i have two properties but only one of them appear on the internet. the other one does not appear

the first property was active for over 6 years, when i added the second property, the first one is not appearing on the internet

2 Replies


hi and welcome to the partner forum well #

I suspect it could me a timing issue until the database refreshes - how long has it been?

can you check on another device to make sure it is not a caching issue?

let us know how it goes.

16 days ago
Account Adviso…

Hello Ashraf,

I would recommend to phone in and check on this matter.

You can find your Support Team number under Booking.com Messages in your Extranet.


8 days ago