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I just received a double booking on your platform
Hi ,
I just received a booking:
Check-in: 2021-08-02
Check-out: 2021-08-07
Reservation #: ***
Guest: ***
But this perdiod was already booked by *** (also on booking.com)
Check-in: 2021-07-24
Check-out: 2021-08-07
Reservation #:***
please help,
Pascal.
are you listing on 2 or more OTA?
If yes sign up for a 3rd party Channel manager
best to contact the guest who made the booking booking to :
1. get the mto cancel it on their acocunt
2. offer them alternative dates and a special direct offer (direct payment)
If needed, Simply report to BdC Partner Support , see below 3 methods.
Message or Call BdC PartnerSupport ***
*** public main lines via Where you can reach us
How & Why Add your Listing to your Partner Community Profile
i was lucky they rebooked the same day after my message.