Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1

I need to cancel the booking that the deposit is not paid

 

I have been contacting since January to cancel a few of the bookings, however booking.com does not respond.

The phone number that is listed does not even connect.


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BrookAve

 

Your next step /action is to phone BdC Partner Support***

 


Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.

 


 Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

 

*** If no extranet access use the main public lines from here 

 

Kind Regards

 

PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners

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BrookAve

Note: 

If these are No Shows and cancellations then use the Reservation Statements feature under Finance menu.

 

Simply tick the dispute column box for each one by period, then upper right click the button to submit enmass. then switch to the new period and rinse and repeat.

 

then once all of that is done , send a message as per above process, to confirm you have done this and if there is anything else you need to do