You have posted this on the partner forum so we cannot help with this if it is a technical issue. Otherwise you need to mark property as Closed if no one can book, using Rates and Calendar
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers.
Hi, I recently changed my capacity for my property double rooms from 1 to 2 guests. However when i search, i still show 1 guest maximum and haven't updated yet
You have posted this on the partner forum so we cannot help with this if it is a technical issue. Otherwise you need to mark property as Closed if no one can book, using Rates and Calendar
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Hello Mary
Are you using a channel manager? Maybe there is a connectivity issue.
Bear in mind that if you use ical to sync Booking with other channels, the synchronization is not in real-time.
If you are not using a channel manager, the easiest way is to close availability from the calendar in your Booking extranet.
Good luck!