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I received an email from a customer advising she had been booked into our bed and breakfast. But we had no vacancies

We had a cancellation for a 2 weeks booking and within a few minutes the room had been booked for shorter periods. I received an email from a customer advising she ha been booked in but I had not received a confirmation of this and she was not one of those booked into the room. The ladies PA advised she had booked and paid plus had a confirmation from booking.com, I had no booking number or confirmation and her dates did not match anything I already have booked?  Do I have a responsibility to the customer please?


11
BrookAve

 

 if you can see it on the Extranet YES, if not then no.

 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile


  10. how to contact partner support via private assigned number in inbox