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I received an email from a customer advising she had been booked into our bed and breakfast. But we had no vacancies

We had a cancellation for a 2 weeks booking and within a few minutes the room had been booked for shorter periods. I received an email from a customer advising she ha been booked in but I had not received a confirmation of this and she was not one of those booked into the room. The ladies PA advised she had booked and paid plus had a confirmation from, I had no booking number or confirmation and her dates did not match anything I already have booked?  Do I have a responsibility to the customer please?

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BrookAve 1 year ago


 if you can see it on the Extranet YES, if not then no.


Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox