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1

I want to cancel 2 reservations in because there is access

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9
Sharonpowney

This is partner forum not help desk.

Message guest and apologise.  Have a look at other local options so you can recommend somewhere else and more likely to agree to cancel.  Don’t get booking.com to do it for you as it will charge a relocation fee.  Only guest can cancel so to initiate.

  • Extranet
  • Reservations
  • Reservations Details Page
  • Right Pane, Request To Cancel
  • Choose option 2, submit
  • Wait for guest to receive email with action to confirm